Shipping
We ship through trusted carriers such as UPS or FedEx, and every order is insured. We require signature confirmation and/or adult signature at delivery. Orders are shipped only to the address provided at checkout. Customers are responsible for ensuring that all shipping information is accurate and complete.
Title and risk of loss transfer to the buyer upon confirmed delivery by the carrier to the address provided at checkout.
Carrier confirmation of delivery — including tracking confirmation, electronic signature, delivery scan, and/or GPS verification — constitutes proof of delivery and fulfillment of our shipping obligation.
The signature obtained at the delivery address will be considered valid proof of receipt. Shipping insurance covers loss or damage in transit only. Insurance does not cover theft, misplacement, or disputes after confirmed delivery.
Apartment Buildings, Multi-Unit Dwellings & Shared Locations
For deliveries to apartment buildings, condominiums, multi-unit residences, shared commercial spaces, mailrooms, or gated communities:
Delivery to the building address or to any person accepting delivery at that address constitutes completed delivery.
We are not responsible for packages lost, stolen, or misplaced after confirmed delivery within multi-unit or shared-access locations.
Freight Forwarders & Third-Party Shipping Services
If a customer designates a freight forwarder, mail receiving agency, package forwarding company, or other third-party intermediary:
Our responsibility ends upon confirmed delivery to the forwarding address provided.
We are not responsible for loss, damage, or disputes occurring after delivery to such third-party services.
Shipping Insurance
Shipping insurance, when applicable, covers loss or damage occurring in transit only.
Insurance does not cover:
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Theft after confirmed delivery
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Misplacement after delivery
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Disputes regarding signature
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Internal theft within a building or forwarding facility
Insurance claims are subject to carrier and insurer approval and investigation standards.
Claims for Non-Receipt
If a shipment is marked delivered by the carrier but the recipient claims non-receipt:
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The customer must notify us within 3 business days of the delivery date.
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A police report may be required before further investigation can proceed.
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Customers agree to cooperate with carrier investigations.
Failure to file a police report when requested may result in denial of the claim.
Easy Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you're not happy, please contact us within two days of receipt, and we’ll work together to facilitate a return and refund.
Returns
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Return Window: Items must be shipped back within three days of delivery (excluding Sundays and postal holidays). We accept returns as long as the item is in its original condition and has not been altered, resized, or customized. Original shipping costs will be deducted from your refund unless the item was not as described.
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International Returns: For our valued international customers, we ask that you take responsibility for insuring and sending return shipments. Please note that unless the item you received was not as described, you will also be responsible for covering any duties, taxes, or tariffs that Park Avenue Antiques incurs upon delivery or return. This policy also applies to refused overseas packages.
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Shipping Requirements: Returns must be sent fully insured with a trackable delivery method and signature confirmation. Please provide this tracking information. Unfortunately, items lost or damaged during transit cannot be refunded.
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Processing Fees: As of October 11, 2019, our credit card processor no longer refunds processing fees for returned merchandise. As a result, we now apply a 5% processing fee on all returned orders. These fees will be deducted from your refund, unless the item was not as described. We appreciate your understanding and strive to make your shopping experience with us as seamless as possible.
- Import Duties: Please note that the purchaser is responsible for all customs fees associated with their shipment. We recommend checking with your local post office for information on potential fees or tariffs. All items will be shipped and declared at full value.