Shipping & Returns

Easy Returns & Exchanges

It's very important to me that you are satisfied with your purchase. If you are not satisfied for any reason, simply let me know within two days of receipt and we'll work together to get the item returned for a refund.

 

Returns

* Returns must be shipped within three days of delivery (excluding Sundays and postal holidays). Returns will be accepted as long as the item has not been altered, sized or customized from the original listing.

*International customers are responsible for insuring and sending return shipments, as well as paying for any duties/taxes/tariffs that Park Avenue Antiques is charged upon delivery. If the item in its original condition and associated duties/taxes/tariffs have been paid, a full refund will be processed.

* Returns must be sent fully insured with trackable delivery and signature confirmation. Please be sure to provide this information. Items that get lost or damaged in transit cannot be refunded.

* Starting October 11, 2019 my credit card processor will no longer refund processing fees for returned merchandise. Therefore, I now have to charge a processing fee on all returned orders. (2.9% domestic and 4.4% international)

 Shipping

All purchases are sent out in custom boxes that have been beautifully gift-wrapped.

All items are shipped with insurance for the full purchase price. Items under $1500 are mailed via USPS Priority Mail and higher priced items are shipped via FedEx or USPS Priority Express.

 Import Duties

The purchaser is responsible to pay all customs fees associated with the item being shipped. Please consult your local post office for more information regarding specific fees/tariffs to expect when receiving your item. If a package is not retrieved because of refusal to pay customs charges, NO refunds will be granted. All items will be shipped and declared with the full value stated.